Frequently Asked Questions (FAQ)
Ordering
How do I place an order?
Simply select the products you would like to purchase, add them to your shopping cart, and follow the checkout process. Once your payment has been completed, you will receive an order confirmation by email.
Can I change or cancel my order?
You can change or cancel your order as long as it has not yet been processed. Please contact our customer service as soon as possible. Once your order has been shipped, we are unfortunately unable to make any changes.
Shipping
What are the shipping costs?
Shipping costs are calculated automatically during checkout. Any promotions, such as free shipping, will also be applied automatically if applicable.
How long does delivery take?
Orders are usually delivered within 5-15 business days. Delivery times may be slightly longer during busy periods.
Can I track my order?
Yes. Once your order has been shipped, you will receive an email with a tracking number so you can monitor the progress of your delivery.
Returns
Can I return my order?
Yes, you may return your order within the applicable return period, provided it meets our return conditions.
Which products can be returned?
For hygiene and health reasons, beauty and health products can only be returned if they are unopened, unused, and in their original sealed packaging. Underwear can not be returned for hygiene reasons. Products with broken seals or opened packaging cannot be returned or refunded.
How do I return an item?
Please contact our customer service to request a return. We will provide you with the necessary return instructions. info@myshoppables.com.
When will I receive my refund?
Once we have received and inspected your returned items, your refund will be processed within 5–10 business days using the original payment method.
Products
Are your products authentic?
Yes. We only sell genuine products sourced from authorized suppliers and official distributors.
Are your beauty and health products safe to use?
All of our products comply with applicable European regulations. Please read the instructions carefully and always follow the recommended usage or dosage.
Can I get advice about a product?
Absolutely. If you have questions about a product or need help choosing the right one, feel free to contact our customer service. We're happy to help.
Payments
Which payment methods do you accept?
We offer several secure payment options, including:
- iDEAL
- Bancontact
- Credit Card (Visa/Mastercard)
- PayPal
- Klarna (where available)
The available payment methods will be displayed during checkout.
Customer Service
How can I contact customer service?
You can reach us by email or through the contact form on our website. We aim to respond to all inquiries within one business day.
What should I do if my order arrives damaged?
Please inspect your order upon delivery. If you receive a damaged or incorrect item, contact us within 48 hours and, if possible, include photos of the issue. We will work with you to find a suitable solution.
Warranty & Complaints
Is my purchase covered by a warranty?
Yes. All products are covered by the applicable statutory warranty. This means that your purchase should meet the reasonable expectations you have of the product.
What if I have a complaint?
Customer satisfaction is very important to us. If you have a complaint, please contact our customer service first so we can work together to resolve the issue. If we are unable to reach a satisfactory solution, you may submit your complaint through the European Online Dispute Resolution (ODR) platform.
Still have a question?
If you can't find the answer you're looking for, please don't hesitate to contact our customer service team. We're always happy to help!